Case studies
A support team that answers in minutes
Drafts from the documentation, a person on every reply: how one team cut its first response time.
By JB Collet
The team answered every email by hand, searching three tools for each reply.
We connected their inbox, CRM and order history to an agent that reads each email, classifies it and drafts a reply. A person approves every one before it goes out.
Replies now leave in minutes, and the team spends its time on the questions that need it.